OCVIP24 is an independent casino-review website for India. We don’t run games, take bets, process deposits, or hold player funds. This page explains how to contact our team, what we can help with, and how to reach us for privacy or grievance matters. Content is intended for adults 21+.
We handle editorial questions about our reviews, requests to update brand information, reporting of errors, feedback about payments/bonus descriptions in our content, privacy requests under Indian law, and general partnership inquiries. If your question is about your casino account (KYC, deposits, withdrawals, bonuses not credited), please contact the casino’s customer support directly-only the operator can access player accounts.
| Channel | Purpose | What to include | Target response time |
| hello@ocvip24.com | Editorial questions, corrections, review feedback, partnership proposals | Page URL, short summary, evidence (screenshot or reference), your contact | 24-48 business hours |
| privacy@ocvip24.com | Privacy, consent, and grievance requests (DPDPA) | Describe your request, email used on our site, any relevant IDs (e.g., cookie ID), region | Acknowledgment within 72 hours; resolution within 30 days |
| Abuse report (email any inbox above) | Report misleading offers, broken/outdated links, or unsafe practices seen on operator sites | Operator name/URL, what happened, timestamp, screenshots if possible | First look within 2 business days |
Postal correspondence (optional): OCVIP24 Privacy Team, Mumbai, Maharashtra 400001, India.
If your inquiry concerns personal data, consent, or cookie preferences, write to privacy@ocvip24.com with subject “Privacy Request”. We will verify your identity (to protect you) and aim to respond within legal timelines. You may withdraw consent to non-essential analytics at any time; use your browser settings and our cookie banner controls. If you believe your concern remains unresolved after our reply, you may pursue redress via the mechanisms provided under Indian law.
We routinely refresh reviews to reflect current terms, payment rails (UPI/IMPS/NetBanking), and security practices. If you spot a factual error or wish to request a takedown of content that uses your trademark or copyrighted material, email hello@ocvip24.com with proof of ownership and a clear description of the issue. We’ll review promptly and reply with our decision and rationale.
If you face a barrier using our site-screen-reader issues, color contrast, or navigation problems-email hello@ocvip24.com with “Accessibility” in the subject. Describe your device, browser, and the page where the issue occurs. We’ll aim to provide an accessible alternative and fix the underlying problem.
Our core hours align with Indian business days. During public holidays or exceptional events, response times may be longer. For urgent safety concerns (e.g., high-risk claims in a review), include “URGENT” in the subject so our editors can prioritize your message.
